Return Policy & Shipping Policy

Return Policy

If you are not entirely satisfied with your purchase, we are here to help!

Eligibility for Returns

  • Items must be returned within 30 days from the purchase date.
  • If you’re not satisfied, we’ll issue a refund or replacement (limit one per customer).
  • Proof of purchase is required.
  • Customers are responsible for return shipping unless the issue is our error.

Return Process

  • Contact our customer support at support@theancientstandard.com to initiate a return request.
  • Once approved, we will provide instructions on how to return your item.
  • We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.

Refunds

  • Once we receive and inspect your return, we will notify you of approval.
  • If approved, the refund will be processed to your original payment method within 14 business days.
  • Shipping fees are non-refundable.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue.
  • We will provide a replacement or full refund as applicable.

Shipping Policy

U.S. Shipping

  • Free standard economy shipping anywhere in the United States.
  • Delivery time: 3–8 business days after handling.
  • Handling time: same-day to 1 business day.

International Shipping (DDP – Duties Paid at Checkout)

  • All international orders are shipped via DHL Express with Delivered Duty Paid (DDP).
  • Duties, taxes, and import fees are collected at checkout — the customer will not owe any additional fees upon delivery.
  • Delivery times vary by destination but typically arrive within 7–21 business days after handling.
  • Customs clearance is handled by DHL, ensuring smooth and fast delivery.

Contact us

For any questions regarding our return or shipping policy, please contact us at: support@theancientstandard.com